A Walmart shopper recently expressed frustration with the retailer’s use of self-checkouts, prompting a call for change. Pete Emslie took to social media to share his dissatisfaction, stating that he left the store and refused to use the self-checkout lanes, opting to leave his intended purchases on a nearby shelf instead. Emslie emphasized the inconvenience caused by long line-ups and urged Walmart to reconsider its reliance on self-checkout machines in favor of hiring more cashiers.

His complaint was in response to reports of Walmart stores in Canada closing self-checkouts due to high theft rates. This is not an isolated incident, as other customers have also voiced their discontent with the growing prevalence of self-checkouts, advocating for a return to traditional face-to-face service.

These sentiments reflect a broader sentiment among shoppers who feel compelled to use self-checkouts due to a lack of available cashiers and express a desire for a more customer-centric approach from retailers.