A Seattle woman has sparked an online debate after sharing a video of her returning a couch to Costco, which she had owned for two and a half years. In the viral TikTok video, Jackie Nguyen explained that she simply didn’t like the color of the couch anymore and decided to test Costco’s return policy. The video has garnered nearly 3 million views and has ignited discussions about the ethical implications of such actions.

Nervous about returning the couch without a receipt, Nguyen was surprised to find that the sales clerk at Costco was accommodating and processed a full refund for the original purchase amount of $900, even though the current selling price of the couch is $1,500. Costco was able to look up the purchase using the date provided by Nguyen. She also shared that Costco informed her that returned items are either donated, resold, given back to the manufacturer for a tax credit, or refurbished.

While the video has received mixed reactions, with some criticizing Nguyen for taking advantage of the store’s return policy and others defending her actions citing Costco’s lenient policy, it has sparked a significant online debate. Several creators have responded to Nguyen’s story, expressing their opinions on the moral implications of returning a used item for a full refund.

Costco’s return policy, which allows customers to return items within a generous time frame, has been a subject of discussion, with some users acknowledging that people often abuse the policy. Others have shared their own experiences of returning used items to Costco without any issues.

The video has generated over 15,000 comments, reflecting the diverse opinions on the matter. Some argue that the practice of returning used items for a full refund is unethical, while others believe that it is within the bounds of the store’s policy. The widespread attention to Nguyen’s video has prompted discussions on consumer ethics and the responsibilities of both customers and retailers in such scenarios.

USA TODAY has reached out to Costco for comment and will update the story if there’s a response. The debate surrounding the viral video continues to unfold on social media platforms, with users expressing differing viewpoints on the matter.