Customers of Verizon are currently facing challenges accessing their mobile carrier due to a widespread outage impacting cities across the nation. Issues with mobile phones, 5G Home Internet, and signal access have been reported by thousands of Verizon users on Downdetector.

Verizon has acknowledged the problem, with a spokesperson confirming that service has been fully restored following a brief disruption in South Florida, particularly in the Fort Myers area. Despite the restoration of service, users have been left questioning whether they are entitled to compensation for the outage.

According to Verizon’s terms and conditions, the telecoms giant disclaims liability for service failures, including outages and any resulting damages. This leaves affected customers wondering about their options for filing complaints and seeking redress.

For users experiencing continuous problems, the first step is to contact Verizon customer support at 1-800-922-0204. Alternatively, customers can engage with the company through live chat on the website, visit a nearby store in person, or reach out via Verizon’s social media platforms on Facebook and X.

Verizon Support has acknowledged an error message occurring specifically in Florida and is actively investigating the issue. Users are encouraged to send a Private Message for any questions or concerns regarding the error.

For those seeking real-time updates on Verizon’s status, Downdetector provides a platform to check whether the internet and phone services are down or if localized problems persist.