Franck Beaumin Appointed New Customer Advocate for NJ Transit
NJ Transit has appointed Franck Beaumin as its new customer advocate, aiming to enhance rider experience and responsiveness. With extensive international transit experience, including roles in Bangladesh and Paris, Beaumin is set to implement innovative solutions and improve customer service for NJ Transit. His commitment to addressing rider needs aligns with the agency’s focus on modernizing services and fostering a customer-centric approach.
Amtrak Services Disrupted by Train Derailment at Penn Station
Amtrak services from New York City’s Penn Station experienced significant delays on Wednesday due to a train derailment. The incident affected thousands of travelers, causing wait times to extend to 20-30 minutes. Passengers are advised to stay informed about train schedules and receive updates through Amtrak’s official channels amid ongoing events in the city.
NJ Transit and Amtrak Services Suspended Through New York Due to Power Issues
NJ Transit and Amtrak services have been suspended through New York due to power issues, causing major delays for commuters. Amtrak trains between New Haven and Philadelphia are halted, with NJ Transit diverting Midtown Direct trains to Hoboken. Passengers are advised to contact Amtrak for reservation changes as service restoration timelines remain uncertain.