Starbucks reported quarterly earnings and revenue that missed Wall Street’s expectations as both domestic and international sales fell short of estimates. CEO Laxman Narasimhan said on the company’s conference call that the chain faced “headwinds,” including a boycott in the U.S. and increased discounting by rivals in China. Shares initially fell in extended trading but recovered, rising about 3%.
The coffee giant reported fiscal first-quarter net income of $1.02 billion, or 90 cents per share, up from $855.2 million, or 74 cents per share, a year earlier. Excluding restructuring costs and other items, Starbucks earned 90 cents per share. Net sales rose 8% to $9.43 billion. Global same-store sales increased 5%, falling short of StreetAccount estimates of 7.2%.
In North America, same-store sales also rose 5%, driven largely by customers spending more on their drinks and food. But Narasimhan said U.S. traffic lagged, starting in mid-November. He cited what he called “misperceptions” about the company’s position on the Israel-Hamas war, and said the decline in sales largely came from customers who only visited occasionally.
The controversy kicked off when Starbucks Workers United, which represents hundreds of the chain’s unionized cafes, posted in support of Palestinians, leading to backlash from conservatives. Starbucks sought to distance itself from the tweet, which the union deleted, and sued Workers United for trademark infringement. Narasimhan also wrote a letter to workers in December, condemning misinformation and seeking to extricate Starbucks from the controversy.
Starbucks’ fiscal first quarter encompasses the all-important holiday season. The chain usually nets billions of dollars in gift card sales, plus higher traffic fueled by its seasonal drink offerings and thirsty shoppers. Narasimhan said the chain faced “headwinds,” including a boycott in the U.S. and increased discounting by rivals in China.
