In recent weeks, a significant number of GAME customers have expressed frustration over unresolved pre-orders for highly anticipated video game titles. As the gaming community gears up for the autumn release season, including notable titles like Silent Hill 2 and Metaphor ReFantazio, many customers are left in uncertainty regarding their pre-orders.
According to reports, numerous customers who pre-ordered games have been waiting for over a month without receiving their orders. The situation has been exacerbated by the inability to cancel these pre-orders online, leaving many feeling trapped and dissatisfied with the service.
The issues seem to stem from a transition to new systems managed by Frasers Group, the parent company of GAME, which occurred at the end of August. This transition has caused significant disruptions, particularly for orders placed before August 19. Customers have reported that these pre-orders no longer appear in their online accounts, making it impossible for them to track or manage their orders.
Frustrated customers have taken to social media and various online platforms to voice their concerns, but many state that their inquiries have gone unanswered. This lack of communication has only added to the growing dissatisfaction among gamers who are eagerly awaiting their purchases.
On its customer service page, GAME has acknowledged the delays, stating that “some” orders are currently late. The company has attributed these delays to important system changes and is working closely with its fulfillment teams to expedite the processing of outstanding orders. However, the vague nature of this update has left many customers feeling uncertain about when they can expect their games to arrive.
In addition to the delays in order fulfillment, GAME’s customer service team is reportedly experiencing a high volume of inquiries, which has led to further delays in responses. A notice on their website indicates that the team is working diligently to address customer concerns but is currently overwhelmed by the volume of issues being reported.
As the launch dates for Silent Hill 2 and Metaphor ReFantazio approach, customers are increasingly anxious about whether their pre-orders will be fulfilled in time. Many are considering the possibility of purchasing these titles from alternative retailers if their current orders remain unresolved.
The situation has prompted questions about the reliability of GAME as a retailer, especially during a critical time for gamers looking to secure their copies of new releases. With the gaming community eagerly anticipating these titles, the ongoing issues with pre-orders could impact customer loyalty and future sales.
As the situation develops, it remains to be seen how GAME will address these concerns and restore confidence among its customer base. The company has yet to provide a clear timeline for when affected customers can expect their orders to be processed and delivered.
In the meantime, gamers are encouraged to stay informed and monitor their orders closely, while also exploring other purchasing options if necessary. The autumn gaming season is poised to be a busy one, and customers are eager to ensure they don’t miss out on their favorite titles.
