Delta Air Lines is making changes to its employee uniform policy following a social media backlash over two flight attendants wearing Palestinian flag pins. The incident, sparked by a post on social media platform X, led to Delta banning employees from wearing pins representing any country or nationality other than the U.S.
The controversy arose when a user on X described the Palestinian pins as ‘Hamas badges,’ prompting Delta to take action. The airline’s new rule will come into effect on Monday, prohibiting the display of pins associated with any specific country or nationality.
In a statement, Delta emphasized its commitment to diversity and creating a safe and welcoming environment for both employees and customers. The airline stated, ‘We are proud of our diverse base of employees and customers and the foundation of our brand, which is to connect the world and provide a premium experience.’
The policy change comes amidst heightened tensions surrounding the Israel-Hamas conflict, which has led to widespread protests and controversies. The two flight attendants photographed wearing the Palestinian pins were previously in compliance with Delta’s more lenient uniform accessory policy.
Prior to implementing the new policy, a Delta employee had exacerbated the situation by commenting on social media that the attendants were violating company rules and potentially causing fear among passengers. Delta later issued an apology for the employee’s remarks and confirmed that the individual responsible for the post had been removed from social media duties.
Edward Ahmed Mitchell, the national deputy executive director of the Council on American-Islamic Relations (CAIR), described the incident as a form of ‘anti-Palestinian racism’ and welcomed Delta’s apology. He expressed hope that the incident would contribute to raising awareness and addressing such issues in the future.
Delta’s decision to revise its uniform policy underscores the complexities and sensitivities surrounding international conflicts and the need for companies to navigate such situations with care and consideration.