Thousands of Americans are currently facing difficulties accessing their online banking as the Chase Bank app and website experience an outage. The issue, which started around 2pm ET, has left users unable to login and access their account information.

Users have reported problems with logging in, checking their balances, and viewing transactions. The bank’s website displays a message stating that it is not functioning correctly, while the app prompts users with a message saying, ‘You are being securely signed out.’

According to reports from DownDetector.com, users initially encountered issues accessing their funds and personal details on the site. Some individuals have expressed frustration, mentioning difficulties in making payments such as auto loans, and dissatisfaction with customer service responses.

Complaints have poured in from various states including California, Florida, and New Jersey, with users still unable to log in even hours after the problem first arose. When attempting to log in to the Chase app, users are immediately logged out after entering their password.

Chase Bank has acknowledged the problem and assured customers that they are actively working to resolve the issues affecting both chase.com and the Chase Mobile app. The company has requested patience from users as they strive to restore all services.

Reports submitted to DownDetector indicate that 64 percent of users are unable to access the mobile app, 24 percent are facing website login issues, and 12 percent are unable to view balances and transactions.

This outage has caused inconvenience for many Americans relying on Chase Bank for their financial transactions. Stay tuned for updates as Chase works to rectify the situation and restore normal service.