Bethenny Frankel, the former Real Housewives of New York City star, recently made headlines after claiming she was denied entry at a Chanel boutique in Chicago. Frankel took to social media to express her frustration, stating that she was turned away because she had not made an appointment at the store.

In a TikTok video, Frankel shared her experience, mentioning that despite having a credit card and a bag of popcorn, she was not allowed to enter the boutique. She expressed disbelief at the situation, highlighting that she felt like an ‘interloper’ for simply trying to shop at the high-end store.

Following the incident, Frankel also posted on Instagram, suggesting that her casual attire may have played a role in being denied entry. She criticized the elitist behavior she encountered, emphasizing the importance of treating customers from all backgrounds with respect.

To make a point, Frankel returned to the Chanel store the next day dressed in a more formal outfit and was permitted entry without any issues. This contrast in treatment further fueled her argument against the perceived discrimination based on appearance.

Speaking to a Chanel customer care representative, it was confirmed that certain Chanel boutiques do require appointments, while others do not. The representative clarified that store capacity and advisor availability may influence entry policies at different locations.

Frankel’s experience has sparked discussions about inclusivity and customer treatment in luxury retail settings. Her advocacy for respectful and equal treatment of all customers, regardless of their appearance or background, resonates with many who value a welcoming and inclusive shopping experience.