Apple Pay is currently experiencing an outage for Chase customers, causing inconvenience for many users. The issue has led to cards being declined when using Apple Pay, while physical card transactions remain unaffected. This problem seems to be isolated to Chase customers, as individuals with other banks like Citi are reportedly able to use Apple Pay without any issues.

According to Apple’s system status page, a maintenance process for Apple Pay and Wallet began at 12 PM. The timing of this maintenance has raised eyebrows, especially as it has resulted in disruptions to payments. While the system status page mentions that ‘Some Maryland Users may have issues,’ reports indicate that the problem extends beyond Maryland, affecting users in New York and LA as well.

Chase’s customer service line is currently experiencing high call volumes, with wait times of up to 15 minutes. Agents are informing customers that Apple Pay is undergoing an ‘unexpected upgrade’ as part of the maintenance process. However, there is no clear timeline for when the issue will be resolved. Efforts to obtain a comment from Apple are underway, and updates will be provided as soon as new information becomes available.