STAMFORD, Conn. — In a significant move to enhance customer satisfaction, Spectrum has unveiled a comprehensive suite of initiatives aimed at solidifying its commitment to service reliability and customer support. The company has introduced an innovative Customer Commitment, promising to deliver uninterrupted service, transparent pricing, and exceptional customer support, all backed by money-back guarantees. This announcement marks a pivotal moment in Spectrum’s strategy to prioritize customer needs and expectations.

The centerpiece of this initiative is Spectrum’s new pricing strategy, which includes bundled packages with guaranteed pricing for up to three years. Customers can now access a 500 Mbps Spectrum Internet plan for just $30 per month when bundled with two lines of Spectrum’s fastest Mobile and/or Spectrum Video services. This bold pricing move aims to provide customers with affordable options without sacrificing quality or reliability.

In addition to the new pricing structure, Spectrum is also enhancing its existing internet services. Current Spectrum Internet customers will see their speeds automatically increased to 400 Mbps, while Spectrum Internet Ultra customers will enjoy a boost to 600 Mbps, all at no extra cost. This automatic upgrade reflects Spectrum’s commitment to delivering high-speed internet to its customers without additional charges.

These initiatives are encapsulated in Spectrum’s newly launched brand platform, ‘Life Unlimited’, which emphasizes the importance of connectivity in empowering customers to lead fulfilling lives. Through this platform, Spectrum aims to provide customers with seamless access to its Internet, Mobile, and Video services, thereby unlocking a world of opportunities.

The foundation of Spectrum’s Customer Commitment is built upon extensive research conducted with both current and prospective customers, as well as internal employees. This feedback played a critical role in shaping the four core pillars of the Customer Commitment:

• Reliable Connectivity: Spectrum pledges to ensure that customers remain connected 100% of the time. In the event of service disruptions, the company is committed to resolving issues promptly, including the option to dispatch a technician on the same day if requested before 5 p.m.
• Proactive Support: Customers can expect proactive communication regarding service status and updates. Spectrum will keep customers informed about any outages and provide timely resolutions to minimize inconvenience.
• Transparent Pricing: The new pricing model is designed to eliminate surprises, allowing customers to enjoy predictable monthly bills without hidden fees.
• Money-Back Guarantees: In line with its commitment to customer satisfaction, Spectrum offers money-back guarantees to customers in case of service disruptions, ensuring peace of mind.

Spectrum’s new initiatives will be rolled out across its extensive 41-state footprint this week, making these enhanced services and commitments widely available to customers. By focusing on customer needs and expectations, Spectrum aims to set a new standard in the industry for service reliability and customer support.

As the telecommunications landscape continues to evolve, Spectrum’s commitment to providing exceptional service and value to its customers underscores its dedication to enhancing the customer experience. The introduction of the ‘Life Unlimited’ brand platform, along with the Customer Commitment and new pricing plans, positions Spectrum as a leader in the industry, ready to meet the demands of a connected world.