Online therapy has seen a surge in popularity as individuals seek mental health support in areas where local counselors are scarce. Platforms like BetterHelp offer convenience and accessibility, but concerns about the effectiveness and potential drawbacks of online counseling have emerged.

One individual, Elizabeth, turned to BetterHelp after experiencing trauma following her mother’s death and her father’s abusive behavior during her mother’s illness. With limited options for therapy on the New South Wales South Coast, she opted for the online counseling service.

BetterHelp’s subscription model, priced between $90 to $120 per week, promises flexibility in communication with therapists through text, chat, phone, or video sessions. However, Elizabeth found the service restrictive, with limited options for live therapy sessions and challenges due to the time zone difference.

Despite daily prompts to engage with the platform’s features, Elizabeth felt that her needs were not adequately addressed, leading to increased anxiety without tangible solutions. Dissatisfied with the service and the high cost, she decided to cancel her subscription.

As BetterHelp expands its presence in Australia, mental health professionals are raising concerns about the subscription model’s efficacy. Experts highlight the importance of ‘exit points’ in therapy, where clients can transition out of treatment once they feel better, a feature that may be lacking in continuous subscription-based services like BetterHelp.

While online therapy offers convenience and accessibility, ensuring the quality of care and the establishment of clear treatment goals remain crucial. As the demand for mental health support grows, it is essential to evaluate the effectiveness and ethical considerations of online counseling platforms to provide optimal care for individuals seeking help.